Pharmaceutical Services

Building a positive rapport with our customers for over 50 years, our Pharmaceutical Services underpins Durbin On Demand Access as a leading provider of access to unlicensed pharmaceutical products.

Durbin On Demand Access’ Pharmaceutical Services offer imported products into the UK that are not currently available or are unlicensed for patients that have an unmet medical need.

The service provides access to products for both named patients and cohorts of patients, particularly for healthcare professionals within hospitals.

The Pharmaceuticals Services department has a vast network of manufacturers, global distribution capabilities and multi-territory knowledge, ensuring a reliable product delivery service.

We genuinely care about the outcome of our pharmaceutical services, are passionate about improving the lives of those who cannot access the medicine they need, and understand the speed and urgency required for every order.

When importing products from overseas, we take full responsibility for gaining authorisation through permission requests and sourcing all technical information required.

We are committed to evolving in line with the need of our customers. This includes offering an overlabelling and translation service, alongside an ecommerce platform for increased convenience.

Our Account Managers support customers including NHS, Public Health and Charities throughout the UK. Our map is colour coded for your convenience in order to easily identify your local Account Manager. Feel free to pick up the phone and speak with a member of our team!

Chris Boynes
North of England & Scotland
07892 713 766
Contact by email →

Jennifer Weekes
South East & Ireland
07943 470 232
Contact by email →

Owen Swift
Midlands, Wales & South West
07399 289 051
Contact by email →

International Sales

The International Sales Division within Durbin On Demand Access sources and supplies pharmaceuticals and medical devices across the globe.

Whether you work in a hospital, pharmacy, wholesale or government agency, our highly bespoke offering caters for all shipping and packaging requirements.

The teams within International Sales offer assurance and guidance, ensuring compliance with the the receiving country’s specific regulations.

Understanding the urgency and need for the products we distribute, Durbin On Demand Access works to exceed expectations on speed, reliability, and quality of deliveries, supported with frequent communications at each step of the shipment process.

Through our network of manufacturers and strong relationships, our International Sales offering provides a single solution to alleviating the needs of multiple providers.

OstomySource

Delivered by Durbin On Demand to the Irish market, OstomySource is a specialist distributor of ostomy, urology, and incontinency care drugs.

The service is recognised for revolutionising Ostomy healthcare in Ireland, introducing medical products which provide a better way of living for patients who previously only had access to outdated products.

Equally, the division is recognised for acknowledging Ostomates and increasing their awareness in Ireland, encouraging patients to raise their concerns and needs.

To improve the patient experience, we offer a bespoke cutting machine for bags and stomas, providing a much smoother attachment.

The OstomySource service prides itself on its passion for delivering products that enable the end user to have a full, independent, and active lifestyle.

With competitive pricing and added value, OstomySource has an unrivalled service offering, complementing our expertise in Ostomy care and further underpinned by a service built on quality, reliability, and urgency.

PharmaSource

Also operating in the Irish market, PharmaSource are market leaders in the procurement and supply of unlicensed, difficult to source, and out of stock medicines; ensuring continuity of supply for vulnerable patients receiving pharmaceutical care across Ireland.

The PharmaSource service offers access to the largest portfolio of unlicensed medicines in Ireland. It is well known, has an excellent reputation and is supported by an expert team of Customer Experience Technicians who provide advice and support for customer requirements throughout the ordering process. PharmaSource offers additional value and ease through its ecommerce platform, increasing customer efficiency in processes and convenience.

The PharmaSource service goes above and beyond to complement a competitive pricing structure. With customers receiving a superior experience and added value that cannot be rivalled.

US Exports

Durbin On Demand Access US Exports service provides both clinical trial supplies (CTS) and named patient services around the world, supported by the best access to medicines from the US market.

The US Exports division sources US pharmaceuticals and medical devices for export across the globe. The CTS service distributes and stores unlicensed and development products to the required locations, including any placebo products while advising on the use of excess medicines.

Our US Exports service is known for delivering an excellent customer experience, through advanced regulatory knowledge and fast response times, ensuring that all customers receive timely communications on orders alongside expert advice on any queries.

Underpinned by quality, reliability and urgency, our US Exports service is dedicated to delivering excellence. Improving the lives of those with an unmet medical need is at the heart of our offering.

The US Exports service excels in supporting customers with all queries from the very start of the ordering process thanks to its team’s detailed unlicensed product knowledge. Within this service area, Durbin On Demand Access holds a 3PL licence which is highly regarded by the manufacturers we engage with.